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Returns and Exchanges:

Please Note :  Shipping cost is an estimate based on weight, cost may vary on large or unusual package dimensions.

At Wisaduma.com we want you to be completely satisfied with your purchase. If you are not satisfied with your order you have two options for return or exchange. You can simply bring your order in its original packaging accompanied by the original receipt to our local store for a refund or exchange. There is no additional shipping or restocking fees when you make an in-store return, however the original shipping fee from your order will not be refunded. Or simply return your order to us within 7 days from the date your order was received and we will issue you a refund or exchange minus the shipping charges. Please note clearance items and Live Plants are final sale and cannot be returned.

Disclaimer: Customers are responsible for all shipping charges for any returned products under the FREE SHIPPING promotion. Solutions can arrange for any products to be picked up from customers, any corresponding return shipment fees will be deducted from the amounts refundable. Customers also have the option to ship products back to Wisaduma.com after receiving an authorization using their preferred courier, however, charges must be PREPAID, otherwise returns will not be accepted.

In order to return or exchange any purchase from our online store please be sure to complete the following:

  1. Call 0704646823  to receive a Return Authorization Number.(Please note that without the Return Authorization Number we will not accept your package.)

  2. Detach and complete the “Package Return Form”(at the bottom of this letter). Include this form and your original receipt in your package with the merchandise you are returning.

  3. Write your address and Return Authorization Number on the Return Address label that was included in your order and attach it to the outside of your return package.

  4. Send your package via ground service to:
    Wisaduma.com –our Warehouse
    No.200, Thalapathpitiya Road, Depanama, Pannipitiya
    or
    Wisaduma.com – Our Store
    No.165/A2, Borella Road, Depanama, Pannipitiya

We are not responsible for lost or damaged packages that are sent to us for return or exchange so please retain your tracking number when you ship your package. COD Returns will not be accepted.

A credit to your account will be issued within 14 days of your package being received at our distribution center. All refunds will be applied to the original method of payment.

IN STORE

Returns with a receipt:

Merchandise returned accompanied by original receipt in resalable condition may be refunded to original tender. Original credit and/or debit card (if applicable) must be presented to process refund. Any transactions over $50 when returning or Exchanging to credit card or cash will require an I.D. with name and address to be presented.

Returns without a receipt:

For merchandise returned without receipt, in resalable condition, a store credit note will be issued. Store credit note amount will be for lowest sale price in the last 3 months.

Time Limits for Returns:

Returns are accepted on item(s) up to 7 days from the date of purchase. Returns made more than 7 days after the date of purchase may be eligible for a credit note, at the discretion of the Manager.

 

FOR ON-LINE FREE SHIPPING PROMOTIONS

Disclaimer: Customers are responsible for all shipping charges for any returned products under the FREE SHIPPING promotion. Solutions can arrange for any products to be picked up from customers, any corresponding return shipment fees will be deducted from the amounts refundable. Customers also have the option to ship products back to Solutions after receiving an authorization using their preferred courier, however, charges must be PREPAID, otherwise returns will not be accepted.

Shipping restrictions may apply to certain products and destinations. 

  • Offer limited to web orders shipped using ground services within Colombo

  • Taxes do not count toward order total for free shipping eligibility.

  • Orders must meet size and weight requirements (no dimension greater than 1m, weight less than 30kg. Oversize items do not qualify for free ground shipping

  • Expedited and overnight services do not qualify for free shipping

  • Not applicable with other promotions or discounts.

  • If shipping to multiple addresses, free ground shipping is qualified for each address that meets the promotions requirements.

 

PRIVACY POLICY/Leagal

 

Wisaduma.com is committed to protecting the privacy of the personal information you provide to us. Please take a moment to read the details of our privacy statement, which outlines the type of information, collected on our websites or when you submit it to us and how we use and protect it. We have found that collecting personal information (as such defined below) through or website, helps us better understand the products and services most helpful to you and enhances your overall shopping experience.

Non-personal identification information

Non-personal information is information concerning the manner in which you access our websites. This information includes the type of browser you use, your computer’s operating system, the name of your Internet Service Provider as well as the pages you visit and links you click. Non-personal information is automatically collected when you access our websites.

Non-personal information is also used to diagnose problems with our servers, gather broad demographic information and to administer our website. Such information does not allow us to personally identify you. 
You may have heard of “cookies,” which are small text files stored by your browser on your hard drive whose purpose is to enhance your browsing experience. We may use cookies to tailor our websites to match your interest and preferences, analyze trends, administer the site, and to facilitate the collection of personal and non-personal information, such as demographic information for aggregate use. You can configure your web browser to either refuse cookies, or to prompt you before a cookie is placed on your computer. Refusal of cookies may, in some cases, prevent you from visiting certain sections of the site or from receiving personalized information when visiting the site.

What is personal information

Personal information is virtually any information that refers to an individual specifically and is recorded in any form. Personal information includes such things as age, income, date of birth, ethnic origin, medical records and financial information.

Collection of personal information

Your personal information is unknown to us unless you voluntarily submit it. Personal information is collected from you in number of ways, including the following:

  • When you register with us for example to enter our contests, join our mailing lists or become our privileged customer, you may be asked for personal information such as, but not restricted to, your contact information (name, telephone numbers, e-mail address, mailing address), date of birth, product concerns, which brands and products you use, security information (user name and password).

  • When you are asked additional marketing-related questions by completing questionnaires, surveys and profile data to help us better understand your needs and those of potential customers.

  • When you are requested to give your delivery and billing address, credit card number and expiration date when you place an order.

Purpose of collecting personal information

 

  • We use your personal information to open, maintain, administer and service your user’s account or your membership.

  • The personal information you provide to us will be used in order to better know and understand you, respond to your needs and expectations and to contact you for various promotional purposes, such as sample offers, new product updates as well as sending you other promotional and product information.

  • We may also use your personal information for specific purposes, such as: product sample requests, returning a product, receiving newsletters or surveys, or notifying you that you have won a contest. If you provided us with your e-mail address, we may direct e-mail to you for specific purposes, such as receiving a welcoming e-mail to confirm registration or our e-mail newsletters. This information is also requested to verify your identity and maintain security.

  • Furthermore, when you call us or contact our consultants with questions, inquiries or comments, your personal information is essential for us to respond to your comments or requests and make the appropriate follow-up.

  • When you place an order with us, we collect your information to administer billing and accounting services and security measures in relation to your business with us. As well, when you inquire about a possible position and submit your resume, we collect your personal information for recruitment. Rest assured that we do not share, sell, rent, or otherwise give your personal information to any third party without your consent, unless expressly permitted by our Privacy Policy or by law.

Children and privacy

We are concerned about the safety of children when they use the internet, and understand that children may not understand all the provisions of our Privacy Policy or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the sites their children visit. Our Site is not directed to children under the age of 13, and we will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent. If we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.

Links to other websites

While we encourage our third party advertising and promotion partner to follow appropriate privacy policies, we are not responsible for their actions or policies. These third parties include, but are not limited to, organizations who purchase advertising space on the Site, including interstitial advertisements that may appear on our home page.

Limiting collection

The collection of Personal Information by solutions will be limited to what is necessary for the purposes which it identifies. If the Personal Information we require is collected for a reason other than to provide products and services, your consent will be obtained before or at the time it is collected. Solutions will collect Personal Information by clear, fair and lawful means.

Limiting collection, use or disclosure of personal information

We limit our collection of personal information to what is reasonable under the circumstances. Your data will only be used and disclosed for the purposes identified to you.

Retention of personal information

We keep your personal information as long as it is needed in order to fulfill the purposes to which you consented to and always for a reasonable period of time. We will make sure that your information is updated regularly, in order to maintain its accuracy and completeness.

Accuracy

We will keep your Personal Information as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You may request access to your Personal Information we have on record in order to review and amend the information, as appropriate. In circumstances where your Personal Information has been provided by a third party, we will refer you to that party (e.g. credit bureaus).

Security

Should we keep a file concerning you, we take all security and safety measures and reasonable precautions as are appropriate to ensure the confidentiality of your file and protect your personal information both online and offline.

Contest

We will collect, use or disclose your Personal Information only with your knowledge and consent, except where required or permitted by law. The method of obtaining consent is appropriate to the type of Personal Information being collected, used or disclosed:

  • We will obtain your express consent (e.g. verbal, written or electronic agreement) to collect, use or disclose sensitive Personal Information such as personal financial information;

  • We will use implied consent to collect, use or disclose your Personal Information where (i) express consent has previously been given or (ii) where the purpose of using the Personal Information is reasonably apparent to you.

We will not make your consent a requirement to the supply of a product or a service other than required to be able to supply the product or service.

You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions. we will inform you of the implications of doing so.

Limitation of liability

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WISADUMA.COM , THE STORES OR ANY OF THEIR AFFILIATED ENTITIES OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, EVEN IF THESE ENTITIES HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION, UNDER CONTRACT, NEGLIGENCE OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS AND MATERIALS AVAILABLE FROM THE SITE.

Openness and access

If you have any questions or concerns about this Privacy Policy, or anything on the Site, please do not hesitate to contact our : info@wisaduma.com / Support@wisaduma.com